Return Policy

At Networking Corner, we strive to ensure complete customer satisfaction. However, if you're not happy with your item for any reason, you may return it as long as it meets our return requirements. Our process is simple; just follow a few easy steps to initiate a return for a refund or exchange. Below, you'll find all the details on our return process, policies, and how to request a Return Merchandise Authorization (RMA). Let’s make this as smooth as possible!

ELIGIBILITY CRITERIA FOR RETURNS

To ensure a smooth return process, all returned items must meet the following conditions:

• Return Window: The item must be postmarked within 90 days of purchase.
• Original Condition: Products must be unused, undamaged, and returned in their original packaging.
• Required Tags & Labels: All original tags, labels, and accessories must be intact and included in the return package.

Items not meeting these criteria may be subject to denial or restocking fees. Please review our full return policy for more details.

RETURN PROCESS

To return an item, follow these steps:

Request an RMA Number

Complete the RMA form or email [email protected] to request a Return Merchandise Authorization (RMA) number.

Prepare Your Package

Securely pack the item in its original packaging. Also, make sure to include proof of purchase and the RMA number inside the package.

Ship the Item To

Networking Corner

Attn: Returns, RMA #

Space # 1015, 14301 Cherry Lane Ct

Laurel, MD 20707

United States

Shipping Responsibility

Customers are responsible for return shipping costs. Use a trackable shipping method to ensure safe return.

Once you have shipped your return, email a tracking number to [email protected] with the respective details. This helps us monitor the return item.

For any questions or assistance, contact us at [email protected].

INVALID REASONS FOR RETURN

We cannot process returns under the following circumstances:

• Change of mind: Orders cannot be returned if you simply change your mind. Please review your purchase carefully before placing an order.
• Finding a lower price elsewhere: We do not accept returns based on finding a lower price after purchase.
• Non-Matching RMA Details: The returned item must match the details provided in the RMA request.
• Tampered or damaged products: Items that show signs of physical damage, unauthorized repairs, or tampering are ineligible for return.

Refund Policy

Once we receive and inspect the returned item, we will initiate a refund to your original payment method. Refunds are typically processed within 8-10 business days, and a confirmation email will be sent.

CANCELLATION POLICY

Orders cannot be canceled once they have been processed or shipped. If you request a cancellation before processing, a 15% cancellation fee will apply to cover restocking and refund processing charges.

LATE OR MISSING ITEM REFUND

If you haven’t received your refund yet:

• Check your bank account – Refund processing times may vary.
• Contact your credit card provider – Some banks take up to 30 days to post refunds.
• Contact us – If you've followed the above steps and still haven't received your refund, please email [email protected] for further assistance.

Exceptions

We understand that certain situations may require special consideration. If you receive a defective or damaged product, please reach out to us for assistance at [email protected].

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged item, please contact us immediately for a refund or exchange. We will assess the issue and provide further instructions on the return process.

ADDRESS ERROR

If you have provided an incorrect shipping address, please contact us immediately at [email protected].

We will try to assist, but we cannot guarantee changes once an order has been processed or shipped.

Customers are responsible for any delays, losses, or additional shipping costs due to incorrect address information.

RESTOCKING FEES

In some cases, a restocking fee may apply:

• No restocking fee will be charged if the wrong product was shipped.
• If a product is returned due to defects or is dead on arrival (DOA), our engineers will assess it.
• We will issue a 100% refund or replacement if a defect is confirmed.
• If no defects are found, a restocking fee of up to 25% will apply.
• A restocking fee of up to 50% applies to new and factory-sealed items with opened packaging.
• Returns due to ordering errors or unwanted products will be accepted within 15 days of delivery if the item is in its original condition, the packaging is unopened, and the seals are intact. A restocking fee of up to 25% or a minimum charge of $25 will be applied.

For any questions or assistance, please contact us at:

• Phone: (410) 801 7801

• Email: [email protected]

FAQs

How to get an RMA number?

To initiate the RMA process, click [here] to obtain an RMA number online. You will need your original sales order or invoice number, which was provided at the time of purchase. If you experience any issues, please call (410) 801 7801 between 9:00 AM and 5:00 PM PST Monday - Friday for assistance.

Do I have to pay for return shipping if I received free shipping?

If you return a non-defective item that originally qualified for free shipping, you are responsible for covering the return shipping cost.

For defective items eligible for free shipping, Networking Corner will cover the return shipping costs for standard ground delivery. If you choose to expedite the replacement, you will be responsible for any additional shipping costs.

What happens if I want to exchange or refund a discontinued product?

If we no longer carry the item you are returning for a replacement, or if it is out of stock, we will offer you one of the following options:

• A comparable replacement item, if available.
• A refund based on the original purchase price of the item. Refunds will be processed through our RMA Department and will be issued to the original payment method.

We apologize for any inconvenience this may cause.

Can I get a different product in exchange for my RMA item?

No, RMA exchanges are only eligible for a direct replacement of the same product. If your product is under warranty but is defective, you may request an exchange RMA for a replacement. However, we do not offer exchanges for entirely different products.

Do I need to return all accessories with my RMA?

Yes, all original accessories, packaging, tags, labels, and manuals must be returned along with the product. Missing or replaced components may result in additional restocking fees, or the return may be denied.

Why hasn’t my credit amount appeared in my account?

Once a refund is issued, the amount may take up to 5 business days to reflect in your account. Some banks and credit card providers may take longer to process the refund.

Please check your bank statement and transaction history if the refund is not reflected after 5 business days. If you still do not see the credit, contact your credit card provider or bank for more information. If further assistance is needed, reach out to us at [email protected].

I shipped my items, but my RMA status doesn’t show they were received. Why?

Once your returned item is shipped, it may take up to 5 business days for it to be processed and marked as “In Process” in the RMA status page.

If your status has not been updated after 5 business days, please contact your shipping provider to confirm the delivery status. If the issue persists, reach out to us at (410) 801 7801, 9:00 AM and 5:00 PM PST Monday - Friday for assistance.

Are there any items that Networking Corner does not allow returns for?

Some items may have an Exception Warranty and cannot be returned. Please check the product description and warranty details before purchasing.

Additionally, certain products cannot be returned, including:

• Items damaged due to improper use or tampering.
• Software, licenses, and digital products once activated.
• Items missing essential accessories, parts, or packaging.

If you're unsure whether your item qualifies for a return, please contact our sales team at (410) 801 7801 for assistance.